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Capture

Every conversation in one thread

Calls, texts, form replies, and email in one thread per contact, visible to the whole team.

The method

How this part of the flow works

Written the way it is installed: what runs automatically, what it needs, and where it stops.

Stop switching apps mid-conversation

A lead calls, then texts, then fills out a form. In most shops that is three different places and three different people. In Cross X OS it is one thread with the whole story in order.

  • Text, call log, voicemail, and form entries in sequence
  • Shared visibility so any team member can answer
  • Saved replies for questions you answer every day
  • Assignment so two people do not reply at once

Built for phones

Most service teams answer from a truck, a bay, or a treatment room. The inbox works on mobile with the same thread and the same history.

Division of work

What the system handles, what your team handles

Cross X OS handles

  • First reply to a new inbound message
  • Answering common first questions
  • Tagging the conversation by job type

Your team handles

  • Pricing questions
  • Scope changes
  • Closing the job

Where to go next

Connected parts of the flow

Scope and pricing

Cross X OS starts at $497 per month on a 12-month commitment. Capabilities beyond the standard website and simple business setup are selected and quoted to fit the workflow; they are not assumed to be included in every account. See pricing.

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