Capture
Every conversation in one thread
Calls, texts, form replies, and email in one thread per contact, visible to the whole team.
Stop switching apps mid-conversation
A lead calls, then texts, then fills out a form. In most shops that is three different places and three different people. In Cross X OS it is one thread with the whole story in order.
- Text, call log, voicemail, and form entries in sequence
- Shared visibility so any team member can answer
- Saved replies for questions you answer every day
- Assignment so two people do not reply at once
Built for phones
Most service teams answer from a truck, a bay, or a treatment room. The inbox works on mobile with the same thread and the same history.
Division of work
What the AI handles, what your team handles
Automation answers common first questions, routes, reminds, follows up, and books. Human judgment stays human.
Cross X OS handles
- First reply to a new inbound message
- Answering common first questions
- Tagging the conversation by job type
Your team handles
- Pricing questions
- Scope changes
- Closing the job
Keep reading
Related capabilities
Call Rescue
Missed-Call Text Back
When a call is missed, Cross X OS texts the caller right away and keeps the reply in the same thread.
AI lead-response agent
AI Lead Response
A fast first reply that gathers job details, answers common questions, and hands off to a person.
90-Day Nurture
Follow-Up Automation
Agreed sequences keep working on new leads, quiet leads, and long-term leads for up to 90 days.
Common in these industries
All 10 capabilities are installed together during the Lead Leak Fix. See pricing.
Next step
See if Cross X OS fits your lead flow
Start with the product-fit intake. If it fits, the next step is the Lead Leak Fix installation.
Cross X OS is the platform. The Lead Leak Fix is the installation. Cross X Agency is the team that installs it.