Lusso Auto Design
Custom automotive
- Lead Leak website
- CRM installed
Implementation story
Installing the automotive flow: two sales, one connected record
A custom shop runs two sales at once. The quick install needs a time slot. The build needs a consultation. Both start as a message about a vehicle, and both stall in the same places.
Named implementation anchors
Lusso Auto Design
Custom automotive
Undercover Customz
Custom automotive
Named with permission. Scope only. No lead-volume, response-time, or revenue claims are attached.
The problem
The handoffs where the work goes quiet
Every one of these is a place a request changes hands without a record, an owner, or a next step.
01
Inquiry to vehicle
A message that says only "how much for tint?" cannot be answered. The year, make, model, and photos arrive later, in pieces, across channels.
02
Vehicle to path
Quick installs and custom builds get treated identically, so a booking-ready customer waits for a consultation and a build inquiry gets a price with no context.
03
Quote to decision
Quotes are sent from a phone and never followed. The shop finds out the answer only if the customer comes back on their own.
04
Build to referral
The car leaves, the photos go to social, and the record ends. No review request, no reactivation on the next stage of the build.
The connected flow
What the installation actually connects
One continuous path, in the order it runs.
- Calls, service-page forms, and social-driven visits all create one record with the source attached
- The intake captures vehicle details and photos before anyone replies with a number
- Quick installs move to a bookable time slot; builds move to a consultation with a named owner
- Quotes and deposits sit in a visible stage with reminders on the agreed cadence
- Status updates go out during the build so the shop is not answering the same question by DM
- Completed work triggers the review request, and past customers re-enter long follow-up
The automotive operating flow
01
Website, call, or social
- Trigger
- A call, a service-page form, or a visit driven from social creates the inquiry.
- System
- One record is created with the channel and page attached.
- Person
- Techs keep working. The inquiry is already captured.
02
Vehicle, service, photos
- Trigger
- The record enters intake.
- System
- Year, make, model, requested service, and any photos the customer sent land on the same record.
- Person
- Nobody asks for the vehicle three times.
03
Quick install or custom build
- Trigger
- The service type is known.
- System
- Quick installs route toward open time slots. Custom builds route toward a scoped consultation with a named advisor.
- Person
- The advisor talks scope, not logistics.
04
Quote and deposit
- Trigger
- The shop puts a number on the work.
- System
- The quote is tracked with a deposit stage, so an inquiry cannot be marked sold before both are recorded.
- Person
- Pricing, parts, and build decisions stay with the shop. Payment is taken where you take payments today.
05
Scheduled work
- Trigger
- The deposit is recorded.
- System
- The drop-off or install window is booked with confirmations and reminders.
- Person
- The front counter sees the calendar it already trusts.
06
Status and handoff
- Trigger
- The vehicle is in the shop.
- System
- The record carries the handoff and an agreed progress-update touchpoint.
- Person
- Customers stop calling to ask, and the tech is not the one answering.
07
Review and reactivation
- Trigger
- The build or install is complete.
- System
- A review request goes out on the agreed delay, past customers re-enter long follow-up, and the source stays on the ticket.
- Person
- The owner handles the relationship calls that matter.
Cross X OS does not replace your DMS, shop-management, parts, production, or accounting software. It owns the pre-sale conversation and the follow-up around them.
The boundary
What the system handles, and where people take over
The system handles
- Capturing vehicle details and photos at intake
- Routing the quick install away from the consultation path
- Assigning a named owner
- Quote and deposit reminders
- Build status updates
- Review requests and long reactivation
Your team takes over
- Inspecting the vehicle and the panels
- Specifying materials and finishes
- Pricing custom fabrication and performance work
- Deposits, change orders, and exceptions
- Closing the build
Scope only
Named anchors and what was installed
Described by scope. Nothing is claimed beyond what was built and connected.
Undercover Customz
Custom automotive
- Lead Leak website
- CRM installed
Named with permission. Scope only. No lead-volume, response-time, or revenue claims are attached.
Where to go next
Related paths
Industry and pricing
FAQ
Automotive implementation questions
Does it replace shop-management or DMS software?
No. Cross X OS does not replace your DMS, shop-management, parts, production, or accounting software. It owns the pre-sale conversation and the follow-up around them.
Can it quote a wrap or a build?
No. Automation collects vehicle details, routes the inquiry, and keeps the follow-up moving. Pricing and specification stay with your team.
What does the installation cost?
The Lead Leak Fix installation is $7,500, performed by Cross X Agency, then $497 per month for the installed account. Phone, SMS, email, and AI usage are separate where applicable.
Next step
Install the automotive flow
Installation is $7,500 with Cross X Agency, then $497 per month for the installed account. Start with the product-fit intake.
Cross X OS is the platform. The Lead Leak Fix is the installation. Cross X Agency is the team that installs it.